Job Title: Debt Collector

Location: Cleveland, OH

Company Overview:
GDC Solutions is a reputable debt collection agency based in Cleveland, OH. With a strong commitment to ethical practices and exceptional customer service, we specialize in assisting creditors in recovering outstanding debts while maintaining positive relationships with debtors. We are currently seeking dedicated and motivated individuals to join our team as Debt Collectors.

Job Description:
As a Debt Collector at GDC Solutions, you will play a crucial role in facilitating the resolution of outstanding debts on behalf of our clients. Your primary responsibility will be to contact debtors through various communication channels, including phone calls, emails, and written correspondence, to negotiate and collect payments.

Responsibilities:
1. Contact debtors to initiate communication and discuss outstanding debts in a professional and respectful manner.
2. Utilize effective negotiation and persuasion techniques to secure payment arrangements and resolve outstanding debts.
3. Maintain accurate and detailed records of all communication and payment arrangements made with debtors.
4. Provide exceptional customer service by addressing debtor inquiries and concerns in a timely and professional manner.
5. Adhere to all applicable laws, regulations, and company policies governing debt collection practices.
6. Collaborate with team members to share best practices, strategies, and insights for improving debt recovery outcomes.
7. Continuously update and maintain debtor information in the company’s database.

Requirements:
1. High school diploma or equivalent.
2. Previous experience in debt collection or a related field is preferred.
3. Strong communication and negotiation skills.
4. Ability to handle sensitive and challenging conversations with debtors while maintaining professionalism and empathy.
5. Excellent problem-solving and decision-making abilities.
6. Proficiency in using computer systems and software for data entry and documentation.
7. Knowledge of relevant debt collection laws and regulations is a plus.
8. Bilingual proficiency (English and Spanish) is advantageous but not required.

We offer competitive compensation packages and a supportive work environment that encourages professional growth and development. If you are self-motivated, results-oriented, and committed to ethical debt collection practices, we invite you to join our team at GDC Solutions.

To apply, please submit your resume and a cover letter highlighting your relevant experience and qualifications. We thank all applicants for their interest, but only those selected for an interview will be contacted.

GDC Solutions is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.